Bookings & availability
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Apartment

FAQ - Frequently asked questions

How do I cancel my reservation?

If the client cancels a fully paid reservation, there is a cancellation charge that will depend on the number of days before the beginning of the rental period. Please note that the 30% reservation deposit is non-refundable:

More than 30 days before: 30% of the total amount.
Less than 30 days before: 70% of the total amount.

Failure to show up at the apartment on the day of arrival total amount of the stay will be charged.

What happens if I break something?

Please call our team as soon as possible to assess the damage. We will do our best to try and fix or replace the item/s and reach a decision if whether there is any charge incurred.

When is check in or check out?

Check in and Check out times can be found in the details of our apartments. If you like to check in earlier or check out later please note this in the comments at your booking. For check out later then 12:00 you will be charged a full day.

How will I get the keys to the apartment?

You will be met by our staff directly at the apartment where you will be handed over the keys and receive additional information.

What if I need help or information during my stay?

A member of our Santa Cruz Apartments staff is available to answer any of your questions 24 hours a day, upon arrival guests will be provided with the emergency number.

Are the utility bills included?

All supplies are always included in the price.

Will I need an adaptor for using the appliances in the apartment?

For all appliances supplied in the apartments you will not need continental European adaptors. Hairdryers are supplied but to operate other bathroom appliances which you might bring on your travels like electric shavers, curling irons etc. You will need a continental European adaptor.

How does the booking process work?

You can either book directly and secure at our website (powered by beds24) or other online travel agencies (OTA) we cooperate with. You’ll find direct links to several OTAs in the footer of our website. Note that the rates might vary depending on the chosen OTA.

How do I pay for the booking?

You will be required to pay 25% of your reservation to confirm your booking; the balance must be paid cash or by credit card upon arrival. You can pay the 25% deposit by credit card when booking on our website.

If you need any further assistance please contact our reservation team by email or phone. See our contact section for more.

 
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